At Love Spak, we strive to provide a seamless and enjoyable experience for all our users. Since our services are digital and subscription-based, refunds are handled under specific conditions. Please review our refund policy before making a purchase.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Accidental duplicate charges for the same subscription.
- Technical issues preventing access to premium features that remain unresolved after contacting support.
- Unauthorized transactions or fraudulent activity, provided they are reported within 48 hours of the charge.
2. Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after purchasing a premium membership.
- Partial use of a subscription before cancellation.
- Failure to cancel a subscription before the renewal date.
- Poor user experience due to personal preferences rather than technical issues.
3. Subscription Cancellations
- Users can cancel their premium membership anytime through their account settings.
- Once canceled, access to premium features will remain available until the end of the billing cycle, but no further charges will occur.
- Refunds will not be issued for unused time on an active subscription.
4. How to Request a Refund
If you believe you qualify for a refund, please contact our support team with the following details:
- Your registered email and username.
- Transaction ID and date of payment.
- A brief explanation of the issue.
Refund requests will be reviewed within 5-7 business days, and approved refunds will be processed to the original payment method.
5. Changes to This Policy
We may update this policy from time to time to improve our services. Any changes will be posted here.
For any refund-related inquiries, feel free to contact our support team. Thank you for being a part of Love Spak—where love and connections thrive!